FAQ

How do I activate my complimentary data bundle?

1. Turn on your device.
2. Wait for the We.Stream to connect to a local network.
3. Click on ‘More’ on your display.
4. Click on ‘My Account’.
5. Fill in your details and click on ‘Continue’.
6. Click on ‘Purchase Data Plan’.
7. Select your complimentary data bundle.
8. Your We.Stream is now ready to use, enjoy!

How do I purchase a data bundle?

My Account is your personal We.Stream environment. In this personal environment you are able to purchase data plans.

When you have entered your personal or company details, you can buy data bundles directly via the We.Stream device. By clicking on ‘Purchase Data Plan’ in My Account, you will be shown our up-to-date offering of data bundles. Select the bundle you would like to buy and proceed. We offer payment options via credit card and PayPal. After your order, your new data bundle is directly available.

You can also add data bundles by clicking the ‘Top up’ button at the top menu op the We.Stream website.

How do I activate the VPN (Secure mode)?

We.Stream offers a built-in security layer, which we call Secure Mode (VPN).

Our Secure Mode works with the We.Stream Cloud SIM, but also with local SIM-cards. Secure Mode encrypts all of your internet traffic by creating a VPN tunnel to one of our servers worldwide.

If you wish to use one of our servers, simply choose the server that is the closest to you. It’s also possible to connect for example to a North-American server while you’re in Europe, but keep in mind that this will increase latency and decrease bandwidth. After choosing a server, press the off/on button to enable Secure Mode and wait for it to connect.

It’s also possible to connect the We.Stream directly to your company network. Please contact your point of sale for more information and how to enable this functionality.

In both cases, a key symbol will appear at the top of the We.Stream display, which means Secure Mode is successfully set up and all your internet traffic is now encrypted.